A thorough needs analysis is conducted based from HR and/or telephone interview. Forthcoming expatriates are also briefed on the services than RELINK will be providing.
Airport pick up / drop off
For most of expats first challenge when they arrive to foreign country is getting transport from airport to hotel, from Belgrade airport only transport suitable for expats is Taxi and usually this is their first contact with Serbs and our culture. Sometimes this first contact can make wrong impression about Serbia and that is why RELINK Relocation is offering airport pickups and drop offs. Our consultant is waiting for assignee with clearly printed sign with first and last name of expat, taking bags and escorting to our company vehicle. During ride to Hotel/Apartment our relocation consultant is providing expat with short cultural introduction and few brochures from Serbia tourist office. This first contact is also very important for getting to know expat and his/her future needs.
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Pre-move „Look-See” orientation tour
A „Look-See” tour to Serbia is usually the first step for forthcoming expatriates. RELINK designs the tour to acquaint the expatriate and accompanying family with their new working and living environment. The tour always includes viewing of sample accommodation and close look of relevant residential areas, leisure facilities, government offices, international schools, shopping facilities etc.
A Welcome Packet containing community information, „newcomer” information and other relevant materials based on needs assessment of budget, lifestyle and special requirements will be provided (moving to Serbia, finding a new home in Serbia, visas, public transportation, driving in Serbia, finding reliable household help, health services, schools and education, shopping, leisure time activities,
entertainment, theaters, opera, ballet, museums and galleries, cinema, women's clubs, charitable organizations, business organizations, Serbian holidays and etiquette, Serbian dictionary of important words and phrases, vets & pets, fun parks for children, etc.)
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Temporary Housing Assistance
Belgrade and Serbia offers lots of international events, fairs, concerts, conferences including this year’s Univerzijada (International University Olympic Games), Exit Music Festival in Novi Sad, Belgrade Beer Fest and many other activities. RELINK consultants may help you to find temporary accommodation that fit your budget, location and special needs of your employee and family. Our bookings in many locations ensure best available rates. All properties are fully furnished high standard. In most cases direct billing to RELINK is available.
• RELINK provides screening and reservation of temporary accommodation (short-term service apartments, apartment-hotels) • After the temporary accommodation has been chosen, negotiating the rental contract • Handling the „Check-In inspection” (if needed) at the property together with the expatriate providing a written detailed a contract to be signed by parties involved.
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Home Finding
Based on need analysis, RELINK will identify as many properties, apartments as possible matching with budget and other criteria in relevant areas, and conduct an accompanied home finding tour. RELINK always negotiate price, terms and conditions on behalf of the expat to ensure the best possible contract.
Helping an expatriate and the family find a new home and settle into the new community is critical to the success of an expatriate assignment. Quickly moving into a suitable home will therefore ensure that the employee returns to pre-move productivity levels as soon as possible. For assignees that have confirmed acceptance of the secondment offer, our home finding program assists them with selecting a suitable property according to their requirements while remaining in compliance with company policy and budgetary parameters. Our staff facilitates lease negotiations, providing advice on local practices, guaranty deposits and document requirements and conducts as well the pre-occupancy inspection.
• Telephone briefing accompanied by e-mail questionnaire to identify housing needs • Market research/property selection based on assignee's requirements
• Accompanied Home Finding • Lease negotiation (we use a standard tenant-oriented lease contract)/deposit expectation • Pre-move inspection and inventory check • A Welcome Package • Follow-up at tree months and six months.
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School and Daycare Finding
RELINK will arrange accompanied visits to the international schools of choice. If children are under school age we will explore the different daycare options, both international and Serbian, or as required. RELINK will also assist with enrollment forms if required.
If school-age children are accompanying your employee on assignment, selection of the appropriate educational institution in Serbia will likely be the first priority. When conducting a school search it's important to have the input of professionals who are familiar with the schooling options available in the new country.
• Pre-arrival interview to assess the educational needs of the assignee's children
• Providing an overview of potential local/international schools with details on specific curricula and schooling costs • Arranging appointments at new schools as needed • Accompanying the client on school visits • Registration assistance
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Settling-In Services
Moving-in is usually rather hectic. RELINK helps to relieve the stress of the necessary practicalities by looking after following:
For an assignee, attending to their family's personal needs can be difficult in an unfamiliar environment. Everything from finding a family doctor to shopping for groceries can become a challenge. This can complicate the relocation process and impact negatively on an assignee's work performance. Our consultants will guide the expatriate family through the rigors of setting up daily lifestyle needs in Serbia while making them feel at home in their new environment. The service
package includes, but is not limited to:
• Showing the neighborhood where the expatriate will live • Accommodation check and inventory list • Move-in-day assistance • Utility hook up • Telephone line, cable or satellite TV• Digital photo of accommodation • Moving in report (signed by owner's representative) • Contact information sheet • List of emergency numbers • Transport • Health care • Leisure activities • Follow-up at one months and tree months
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Tenancy Management
Eliminate layers of communication by having continuous support from our professional staff on any day-to-day matters that may come up during a leasing period and for coordinating repairs including getting the best prices from vendor and craftsman. Leave the financial administration of each expatriate lease to RELINK. We will make sure that all bills related to the lease are payed on time and accounted for an transparent spreadsheets where you can follow the money in comfortable distance (payment could include schools fees, utilities, membership, etc.)
• Advise the tenant (employee) of all obligations and duties in respect to maintaining the premises in a good and livable order in connection with housing policies • Apply for all utility link-ups (gas, electricity, water, telephone, Internet) including security deposits • Tracking of critical dates such as lease renewal and lease re-negotiation dates • Handle minor repairs and other handyman services.
Negotiate major repairs with the landlord and inspection thereof upon completion of work.
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Cross-Cultural Training
A cross-cultural crash course is an excellent way of becoming familiar with Serbian way of life, and gaining through background knowledge to allow new expatriate to prepare for life in new country. Usually we plan half or full day crash course on request.
Cultural training facilitates a faster, more effective personal and professional transition for the assignee and family for easier interaction with host country colleagues and locals. Our professional trainers will customize the program to the needs of the expatriate and within the parameters of client policy.
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Departure Services
At the end of stay, the closing down procedure are time consuming and potentially stressful. With professional assistance of RELINK, the termination of rental contract, de-registration with authorities arrangement of necessary repairs, return of deposit, removals and shipping if required will round off the Serbian experience in pleasant and relaxed way.
• Inspection and inventory check-out • Property condition • Notification to the Post Office of change of address • Arranging for mail forwarding service • Assist assignee with the disposal of any cars not being shipped with them • Contact all relevant utilities and advice of cancellation and final billing • Accompany assignee and family for visa/residency complete forms to exit country • Organizing Moving Companies to make offer for their relocation
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Helpline
Once our clients have successfully moved to their new home, our telephone helpline is available to answer any questions and ease the process of settling-in
• Emergency support (providing information, finding suppliers, service companies, • Forwarding of information in local language on behalf of the client • Verbal translation of documents (correspondence from authorities) • Supervision of timely deliveries and services • Coordination of repairs and other works
• Handling of correspondence in emergency situations.
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Car Rental/Purchase
If it is planned to bring or purchase car to/in Serbia as part of relocation, let us help you trough this procedure. RELINK will obtain competitive price quotes, arrange for registration and delivery and provide financing options.